1. Return Eligibility

We accept returns only for eligible products that meet all of the following conditions:

• The return request is submitted within 7 days of delivery.
• The product is unused, unopened, and in its original condition.
• The product is returned in its original packaging.
• Proof of purchase or order confirmation is provided.
• The return has been approved by our customer service team.

Returns sent without prior authorization may not be accepted.

2. Non-Returnable Products

The following items are generally not eligible for return or refund:

• Custom printed or personalized packaging
• Products manufactured to customer specifications
• Used or opened products
• Products damaged after delivery due to improper handling or storage
• Clearance, closeout, or final sale items (if applicable)

3. Damaged or Incorrect Orders

If you receive products that are damaged, defective, or different from what you ordered, please notify us within 14 business days of delivery.

To help us process your request quickly, please provide:

• Order number
• Description of the issue
• Photographs of the product and packaging
• Quantity affected

After reviewing your claim, we may offer a replacement, refund, or other appropriate resolution.

4. Return Authorization

Before returning any product, you must contact our customer support team to obtain a Return Authorization.

Unauthorized returns may be refused or returned to the sender.

5. Refunds

Once your returned products have been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued using the original payment method unless otherwise agreed.

Refund processing times may vary depending on your payment provider or financial institution.

6. Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

If the return results from:

• An incorrect shipment
• A defective product
• A manufacturing defect

we may cover the reasonable cost of return shipping or provide an alternative solution.

7. Order Cancellations

Orders may be cancelled only before production or shipment begins.

Once an order has entered production, especially for custom printed products, cancellation requests may not be accepted.

8. Custom Printed Products

Due to the personalized nature of custom packaging:

• Artwork must be reviewed and approved before production
• Customers are responsible for verifying all artwork, text, colors, and specifications before approval.
• Once production begins, custom orders cannot be cancelled, returned, or refunded unless the products contain manufacturing defects or do not match the approved specifications.

9. Inspection Upon Delivery

Customers are encouraged to inspect all shipments immediately upon receipt.

Any shortages, visible damage, or delivery issues should be reported promptly so we can investigate and resolve the matter efficiently.

10. Limitation of Liability

Our responsibility is limited to the replacement, repair, or refund of eligible products at our discretion.

We are not responsible for indirect, incidental, or consequential damages resulting from the use or inability to use our products.

11. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will become effective immediately upon posting the updated policy on this website.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact us.